Delta Dental Intranet Site
In 2017 Delta Dental made customer experience a major priority for the company. Most of the existing processes received no feedback from the user and were based on very little research.
This project was initiated by the manager of Creative Services to see if we could aid in creating UI that would better serve Delta Dental employees. Our initial focus was the intranet site with hopes of a revamp of the external facing site.
My role on this project was to collaborate with the Creative Services Manager to create personas, wireframes and design iterations.
What were the challenges users faced when using the intranet site?
1. Users were unable to locate the necessary services on the intranet site.
2. Users felt completely disconnected from work when off site. Communication was impossible when offsite and relied heavily on getting personal phone numbers.
3. The site itself doesn't have many practical uses once training has ended.
Here are two screens from the current layout
Iteration and Prototype
This final iteration was presented to the manager of the Creative Services group as a viable option for the CX and web teams to implement into the current website design.
Notes and presentation