Delta Dental Intranet site redesign

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The Challenge...

As Delta Dental continued to seek an improved customer experience on all fronts I was challenged with mocking up a new design for the intrasite as well as possible features that could add to end goal. 


User Pain points...

What were the challenges users faced when using the intranet site?

1. Users were unable to locate the services needed on our website.  For example: vacation time and timesheets are both handled by two totally different web services and are listed in two completely different location on the website.

2.  Users felt completely disconnected from work when off site.  Communication was impossible when offsite and relied heavily on the individual.

3.  The site itself doesn't have many practical uses besides checking timesheets.


My Role...

My role on this project was to collaborate with our Customer Experience team to create personas, wireframes and design iterations. 

 

The Beginning...

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Reimagining...

First Step, sketching out the ideas and the features.

 

A breakdown...

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It all started when...

The following is placeholder text known as “lorem ipsum,” which is scrambled Latin used by designers to mimic real copy. Class aptent taciti.

Aenean eu justo sed elit dignissim aliquam. Aenean eu justo sed elit dignissim aliquam. Aenean eu justo sed elit dignissim aliquam. Suspendisse nec congue purus. Mauris id fermentum nulla.

IntranetSite_Webslices_09.png

It all started when...

The following is placeholder text known as “lorem ipsum,” which is scrambled Latin used by designers to mimic real copy. Class aptent taciti.

Aenean eu justo sed elit dignissim aliquam. Aenean eu justo sed elit dignissim aliquam. Aenean eu justo sed elit dignissim aliquam. Suspendisse nec congue purus. Mauris id fermentum nulla.

 

 

It all started when...

The following is placeholder text known as “lorem ipsum,” which is scrambled Latin used by designers to mimic real copy. Class aptent taciti.

Aenean eu justo sed elit dignissim aliquam. Aenean eu justo sed elit dignissim aliquam. Aenean eu justo sed elit dignissim aliquam. Suspendisse nec congue purus. Mauris id fermentum nulla.

DD_IntranetSite1

It all started when...

The following is placeholder text known as “lorem ipsum,” which is scrambled Latin used by designers to mimic real copy. Class aptent taciti.

Aenean eu justo sed elit dignissim aliquam. Aenean eu justo sed elit dignissim aliquam. Aenean eu justo sed elit dignissim aliquam. Suspendisse nec congue purus. Mauris id fermentum nulla.

DD_IntranetSite2